Foots Cray Carpet Cleaners Privacy Policy
This Privacy Policy explains how Foots Cray Carpet Cleaners collects, uses, stores, and protects personal data of its customers and prospective customers. It applies to all Foots Cray Carpet Cleaners customers and service users in our operating area, including individuals and businesses who contact us, request a quote, make a booking, or use our carpet and upholstery cleaning services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is designed to give you clear and transparent information about your personal data and your rights.
Data Controller
The data controller is Foots Cray Carpet Cleaners. This means we decide why and how your personal data is processed when we provide our services, manage bookings, and run our business operations.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identity and contact details: Your name, address, service address, and other basic contact information you provide when you request a quote, make a booking, or speak with us.
Service and booking information: Details of the services you request, dates and times of appointments, access instructions, property type and size, and notes relating to your specific cleaning needs or preferences.
Communication records: Information you provide when you contact us by any method, including enquiries, feedback, and any complaints that you submit to us.
Payment and transaction information: Limited details related to payments for our services, such as the amount paid, date of payment, and method used. We do not store full payment card details; where card payments are used, these are handled by secure third-party payment processors.
Technical and usage information: Basic technical information that may be collected when you visit our website, such as pages visited and how you interact with our online content. This may involve cookies or similar technologies where permitted by law and your browser settings.
Lawful Basis for Processing
We process your personal data only when we have a lawful basis to do so under data protection laws. Depending on the situation, we may rely on the following bases:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning or related services, manage bookings, issue invoices, or respond to service requests.
Legal obligation: We may process your data to comply with legal and regulatory requirements, such as tax, accounting, or record-keeping obligations.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This can include managing and improving our services, responding to enquiries, maintaining business records, and preventing or detecting fraud.
Consent: In some cases, we may ask for your consent before processing certain personal data, for example for specific types of marketing. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide our services: To arrange and carry out carpet and upholstery cleaning and any related services you request, including managing appointments and contacting you about your booking.
To manage our relationship with you: To handle enquiries, provide quotes, respond to questions or complaints, and maintain accurate customer records.
To process payments and accounts: To issue invoices, process payments through our chosen payment processors, and maintain accounting and financial records as required by law.
To improve our services: To analyse how our services are used, monitor service quality, and improve how we operate, train staff, and organise our customer service.
To send service communications: To send you important information about booked services, changes to appointments, or relevant updates about how we deliver our services.
To comply with legal requirements: To meet legal, regulatory, and insurance obligations, resolve disputes, and enforce our contractual agreements.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers and contractors: Third parties who help us deliver our services, such as payment processors, IT and hosting providers, customer management systems, and companies that support our operations. These third parties act as data processors and are only allowed to process your data on our instructions and under contract.
Professional advisers: Accountants, legal advisers, or insurers where necessary for legal or business reasons.
Authorities and regulators: Law enforcement, courts, or regulatory bodies where we are legally required to disclose personal data or where disclosure is necessary to protect our rights or the safety of others.
Whenever we use data processors, we ensure there are appropriate data protection agreements and safeguards in place to protect your personal data.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
In general, we will retain customer records and service information for a period that allows us to respond to queries, deal with any complaints, and demonstrate that we have provided services correctly. Financial records are typically retained for the time required under tax and accounting laws.
When personal data is no longer required, we will either securely delete it or anonymise it so that you can no longer be identified.
International Transfers
If we use any service providers located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data is given an adequate level of protection. This may include using standard contractual clauses or other approved safeguards.
How We Protect Your Data
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include restricted access to systems, secure storage, and staff training on data protection responsibilities.
Your Data Protection Rights
Under data protection law, you have several rights regarding your personal data. These rights may be subject to certain conditions and legal exemptions, but we aim to honour all valid requests. Your rights include:
Right of access: You can request confirmation that we process your personal data and request a copy of the data we hold about you.
Right to rectification: You can ask us to correct or complete personal data that you believe is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You can request that we restrict the processing of your data in certain situations, such as while we are dealing with a query about its accuracy.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, particularly for direct marketing.
Right to data portability: In some cases, you can request that certain personal data you have provided be transferred to you or another organisation in a structured, commonly used and machine readable format.
If you wish to exercise any of these rights, you can contact us using the details provided on our website or any communication we have sent to you.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated version will be made available through our usual communication channels and will apply from the date it is published.
By using the services of Foots Cray Carpet Cleaners after any changes take effect, you acknowledge that you have read and understood the updated Privacy Policy.
