Foots Cray Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Foots Cray Carpet Cleaners provides professional carpet, upholstery and related cleaning services to residential and commercial customers in its service area. By placing a booking, accessing our services, or allowing our operatives to carry out work at your property, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not book or use our services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company, we, us, our means Foots Cray Carpet Cleaners.
Customer, you, your means the person, firm or organisation requesting or receiving services from the Company.
Services means carpet cleaning, rug cleaning, upholstery cleaning and any other services agreed in writing or verbally between the Company and the Customer.
Premises means the property or location where the Services are to be carried out.
Operative means any employee, contractor or representative of the Company performing the Services.
Service Area
The Company provides Services within its defined service area, which typically covers Foots Cray and surrounding districts in the United Kingdom. Bookings outside our usual coverage may be accepted at the Company’s discretion and may be subject to additional charges, minimum booking values or alternative scheduling arrangements.
Booking Process
Bookings may be made by contacting the Company and providing details of the Premises, required Services, preferred dates and any relevant access or parking information. All bookings are subject to availability and confirmation by the Company.
The Customer is responsible for ensuring that all details provided at the time of booking are accurate, including but not limited to the size and number of rooms or items to be cleaned, type of flooring or upholstery, presence of stains, and any special requirements. Quotations are based on the information supplied and may be revised if the actual conditions differ substantially from those described.
The Company may, at its discretion, carry out a pre-service assessment, either remotely or in person, to confirm the scope of work. Any estimated duration or start time is provided as a guideline only and does not form a binding commitment, although the Company will use reasonable endeavours to adhere to agreed appointment times.
Quotes and Prices
All prices are provided in pounds sterling and are inclusive or exclusive of VAT as specified at the time of quotation. Quotations are normally based on the information supplied by the Customer and on standard access and working conditions.
The Company reserves the right to amend the price if:
There are additional rooms, areas or items not disclosed at the time of booking.
The condition of the carpet, flooring or upholstery is significantly worse than described.
There are health and safety risks, unusual access issues, or parking costs that were not previously notified.
Additional time or specialist treatments are required to address particular stains, odours or heavily soiled areas.
Any change to the quoted price will be discussed with the Customer before work continues beyond the scope of the original quotation.
Payments and Charges
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit. For certain bookings, including larger commercial projects or out-of-area work, the Company may require a deposit or full prepayment prior to the appointment date.
Accepted methods of payment will be communicated at the time of booking. The Customer must ensure that funds are available and that payment is made promptly. If payment is not received when due, the Company reserves the right to:
Charge interest on overdue amounts at the statutory rate allowable under UK law.
Recover reasonable costs incurred in enforcing payment, including collection agency fees or legal fees.
Refuse further bookings or suspend ongoing services until all outstanding sums are settled.
Where the Customer is a business or organisation, the Company may, at its discretion, agree alternative payment terms such as invoicing with a specified payment period. Those terms will be confirmed in writing or electronically. Late payment may result in the withdrawal of any extended credit terms.
Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. Unless otherwise specified at the time of booking, the following applies:
If the Customer cancels or reschedules more than 48 hours before the scheduled start time, no cancellation fee will normally apply.
If the Customer cancels or reschedules within 24 to 48 hours of the scheduled start time, the Company may charge a fee representing a percentage of the quoted price to cover lost time and scheduling costs.
If the Customer cancels, reschedules or fails to provide access on the day of the appointment, the Company may charge up to the full quoted price.
Any deposits paid may be retained or offset against cancellation fees where applicable. The Company will act reasonably in applying cancellation charges, taking into account circumstances outside the Customer’s control.
The Company reserves the right to cancel or reschedule bookings due to factors including, but not limited to, staff illness, equipment breakdown, adverse weather, access issues, or other events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any consequential losses resulting from such changes.
Customer Obligations and Access
The Customer must provide safe and reasonable access to the Premises at the agreed appointment time and ensure that the Operatives can carry out the Services without undue interruption. This includes providing access to electricity, water, and, where necessary, parking arrangements.
The Customer must remove or safely secure any fragile items, valuables, and personal belongings from the areas to be cleaned. While the Operatives will take reasonable care, the Company will not be responsible for damage to items left in cleaning areas that are not suitable to be cleaned around or moved.
Children and pets should be kept away from the immediate work area for safety reasons and to allow the Operatives to perform the Services effectively.
Scope and Quality of Services
The Company will perform the Services with reasonable skill and care, using appropriate cleaning methods and products suitable for the type of carpet, flooring or upholstery, as advised by the Customer or as reasonably determined by the Operatives.
While the Company will endeavour to achieve the best possible results, it does not guarantee the complete removal of all stains, odours or marks, particularly where these are permanent in nature, have been treated with unsuitable products by third parties, or have caused discolouration or damage to fibres.
Drying times stated are approximate and may vary according to fabric type, humidity, ventilation and temperature at the Premises. It is the Customer’s responsibility to ensure adequate ventilation and to avoid walking on or using items before they are fully dry, to prevent re-soiling or damage.
Liability and Limitations
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability under UK law.
Subject to the above, the Company’s total liability in respect of any claim arising from the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable for the specific Services giving rise to the claim.
The Company shall not be liable for:
Any pre-existing damage, wear, discolouration or defects in carpets, flooring or upholstery, including those that only become apparent during or after cleaning.
Damage resulting from the Customer’s failure to follow aftercare advice or instructions, including walking on damp carpets or replacing furniture prematurely.
Loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss arising out of or in connection with the Services.
Where the Customer has provided inaccurate or incomplete information regarding the nature or composition of materials to be cleaned, or prior treatments applied, the Company accepts no liability for resulting damage or unsatisfactory outcomes that could not reasonably have been anticipated by the Operatives.
Damage and Complaints
If the Customer believes that the Company has caused damage to property or delivered substandard Services, the Customer must notify the Company as soon as reasonably practicable and no later than 48 hours after completion of the work. The Customer should provide a clear description of the issue, together with photographs where possible.
The Company will investigate complaints and, where appropriate, may return to the Premises to review the issue. If the Company is found to be at fault, it may, at its discretion:
Re-clean the affected area.
Offer a partial refund or reduction in the price.
Arrange for repair or compensation up to the limit of liability stated in these Terms and Conditions.
Failure to notify the Company of any problem within the specified timeframe may affect the Company’s ability to investigate and address the issue and may limit any remedy available.
Waste Handling and Environmental Responsibilities
The Company is committed to complying with applicable UK waste and environmental regulations. Any waste generated in the course of providing the Services, including contaminated water, debris or removed materials, will be managed in a responsible manner.
Where waste must be removed from the Premises, the Company will do so only in accordance with relevant regulations and licensing requirements. Certain types of waste, including hazardous or regulated materials, may not be handled or removed by the Company. It is the Customer’s responsibility to inform the Company in advance if any such materials may be present.
The Customer is responsible for any costs associated with the lawful disposal of waste that falls outside the normal scope of the Services or involves materials the Company is not authorised to handle. The Company may refuse to commence or continue work if it reasonably believes that the Premises contain hazardous substances or conditions that pose a risk to health, safety or the environment.
Health and Safety
The Company will take reasonable steps to ensure that the Services are carried out safely and in compliance with applicable health and safety legislation. Operatives are instructed to refuse work that cannot be undertaken safely.
The Customer must notify the Company of any known hazards at the Premises, including but not limited to loose floor coverings, exposed wiring, structural issues or contamination. The Customer is also responsible for ensuring that the Premises comply with basic safety standards.
Keys and Security
Where the Customer provides keys or access codes to the Premises, the Company will take reasonable care to keep these secure and to use them only for the purpose of providing the Services. The Company does not accept responsibility for any loss where keys are left with the Customer’s neighbours, agents or third parties at the Customer’s request.
Insurance
The Company maintains appropriate insurance cover for its activities, including public liability insurance. Details of insurance cover may be provided upon reasonable request.
Data Protection and Privacy
The Company may collect and process personal information about the Customer for the purposes of managing bookings, providing Services, handling payments and responding to enquiries or complaints. The Company will process such information in accordance with applicable UK data protection laws.
Amendments to Terms and Conditions
The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or in the way we operate our business. The version in force at the time of your booking will generally apply to that booking, but subsequent bookings may be subject to the updated Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
Entire Agreement
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings between the parties relating to the subject matter.
By confirming a booking and allowing the Company to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
